Connection instructions

Isn’t technology fantastic? It’s no longer necessary to be on-site for many common support issues to be resolved. Please follow the instructions below to configure your computer for remote desktop support! It’s fast and easy!


  1. Visit my remote desktop page
  2. When your scheduled appointment time arrives, you will be prompted to enter your name. Enter your name & press “knock to join” button.lockedmeeting
  3. You will then wait as the knock is sent, then I’ll start our session.  You will see the follow two boxes displaywaiting followed by hangtight
  4. Once connected, we can use the chat window to talk. If you’d prefer use speak over the phone, please call 360-797-5189 (Long distance charges may apply).


That’s it!